The client is holding the finished work for the first time. This is a moment for attention, pleasure and perhaps a little quiet—not a maintenance lecture. That is why care advice is so easy to rush. It gets mentioned while the album is being opened, buried in the packaging, or sent later as a link. Then, weeks or months afterwards, the client has a practical question and relies on memory or guesswork. A care note is not warranty small print. It is part of helping someone live confidently with a physical object you have asked them to value. Give them five useful lines Start with the maker's current To View More >>

We’re excited to release the biggest update yet to our online Album Designer, focused on the things that matter most when you’re designing: control, speed, and precision. Here is a full list of what’s included in this release: Simple to use, faster and more fluid Our goal is to help you design beautiful albums easily, and you certainly can’t miss the improved performance! Even albums with many high-resolution images feel faster and more fluid: * Faster rendering * Fast movement between pages * Smoother drag-and-drop function * Reduced load times * Improved responsiveness To View More >>

Hello to our USA friends! A quick update to confirm that we intend to absorb the additional cost of the tariffs, to support our valued clients. We’re grateful for your business, and we want the relationship to continue long into the future!  I hesitated to provide an update earlier because the situation is still changing. In fact a 90-day pause on “reciprocal” tariffs has just been announced on all countries except China. However the situation as it affects us has not changed since the original announcement. We have never taken sides in political matters. As small business To View More >>

As we reach our last workday before closing for the holidays we want to send you very sincere thanks for your support over the last year. While the pandemic itself is largely behind us — at least in the sense that people are generally back to “business as usual” — for much of the world the social and economic “hangover” is still with us. Some in our own industry are among those still feeling the after-effects, and our thoughts will be with them this Christmas. But overall our community continues to inspire us with its resilience in adapting successfully to a To View More >>

If you're a regular user you’ll have noticed big changes to Workspace over the last few weeks. We introduced a stack of functional changes, especially to the album set-up and client website pages, but also... 1. We've improved the navigation, so the important stuff is easier to find. We're hoping the BUY and SELL tabs help direct you to the most important functions in Workspace for many people — ordering from Queensberry, and setting up a shopping cart to make your own sales. Alongside are direct links to your image galleries, your book and album designs, and your website, To View More >>

I originally posted this on a private Facebook forum, where it got a lot of discussion — so what do you think? I've been watching people asking for feedback on their price lists — asking if their pricing should be online, asking if everything should be shown upfront, and these discussions make me think about the real problem with price lists. The way I see it is, most price lists make it sound like photographers sell USBs full of images, or pieces of paper — even boxes full of pieces of paper — and the problem with that is that To View More >>

CHOICE, TRUST AND TECHNOLOGY Has your lab stopped offering traditional silver halide printing? It’s sad to see such a gloriously refined technology abandoned. With forty years pro lab experience, and chemicals in our veins, we aren’t ready to turn our backs on traditional photographic printing just yet. In fact we think it retains an important place, and we’re committed to the technology. But here’s why the Big Boy Labs are selling the line that silver halide is finished. Their top priority is, and must be, internal efficiency. They have expensive, high-volume machines to To View More >>

Our support team deals with photographers all day, every day. We know how people struggle with technology. And we think the software that professionals use can be part of the problem… making things worse, not better. How does this make sense? - Hosting your images with one provider, but your website somewhere else. Creating customer websites with a third provider, and mobile apps with a fourth. Designing albums with a fifth, and proofing them with a sixth. Branding your blog images with a seventh, but actually blogging somewhere else again! Each time there's another piece of software to To View More >>

WPPI 2014 was an exciting time for Queensberry, not least because it was there that Sonya and I first met Gregory Georges. Greg is an award-winning master photographer, and the bestselling author of ten books on digital photography and image editing. He's featured in The New York Times Magazine, Sports Illustrated and many other magazines. Greg spent several years in software marketing and sales, including five years in England. He has a B.S. degree in business, double majoring in marketing and management. For the last few years he's been in partnership with Jonathon Penney, master print maker To View More >>

Well,  Saturday the 21st June is the shortest day down under … or as we call it, Mid-Winter Christmas. Our friends up north are cranking up for the wedding season (busy busy busy), while in our part of the world people tend to be wrapping up one season, thinking about the next. But I’ve been thinking how we can save you TIME and MONEY :) First... Time! Wedding photographers get so busy with post-production, and yet we can help with that and it won’t cost a penny. I’m talking about our FREE ALBUM DESIGN AND COLOUR CORRECTION service. More than half our customers are To View More >>